FAQ

Billing

What is the CVV number?

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.

How does the 10-day free trial work?

You will be charged after a 10-day free trial.


You can cancel membership before this period ends so you won't be charged on the 10th day.


If you don't cancel your membership you will be charged on the credit card details you provided when you created your account at the end of the 10-day free trial.

Can I subscribe without a credit card?

No, you need a credit card to subscribe to an account.

You won't be charged until the end of your 10-day free trial.

If you cancel your membership during this period you won't be charged at the end of the 10 days.

How do I change my credit card details if the expiration date is coming?

To add a new card you need to:

  1. Go to your profile page
  2. Click on ADD A NEW CARD
  3. Select the card you want to choose by default.

Where can I find the renewal date of my subscription?

On your profile page, in the billing tab, the date is listed as NEXT BILLING.

I canceled my membership but I was charged anyway. How do I get a refund?

If you canceled your membership after the renewal date of your subscription, you will be charged for the next month per our terms of service. If you canceled your membership before the renewal date of your subscription and still have been charged in spite of this, please contact us by completing the form on Need Help page.

Will I be charged if I enter my credit card details?

You won't be charged until the end of your 10-day free trial. If you cancel your membership during this period you won't be charged at all.