FAQ

Subscription

How do I cancel my membership?

You can cancel your membership by going to the BILLING tab in your profile. From here, just click on CANCEL MEMBERSHIP.

What is the LA Dance Workout?

The LA Dance Workout is a dance and workout platform available on a desktop/laptop computer and soon on Roku. Benjamin Millepied and his dance company, the L.A. Dance Project created choreography that combines dance and athleticism to help you put grace, elegance and joy back in exercise.

How can I use LA Dance Workout abroad?

LA Dance Workout is an American platform, so you will not be able to use it unless you are in the United States.

What is the CVV number?

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.

How do I change my credit card details if the expiration date is coming?

To add a new card you need to:

  1. Go to your profile page
  2. Click on ADD A NEW CARD
  3. Select the card you want to choose by default.

Where can I find the renewal date of my subscription?

On your profile page, in the billing tab, the date is listed as NEXT BILLING.

I canceled my membership but now I’d like to renew it.

  1. Sign in with your credentials
  2. On your profile page click on RENEW SUBSCRIPTION in the Billing tab

How do I link my account to my Roku?

The Roku Version of LA Dance Workout is not available yet and will be enabled in the next few weeks.

If you have signed up using a desktop or laptop computer, your sign-in credentials will be identical on the LA Dance Workout Roku channel. You will only need to enter them and start dancing!

When LA Dance Workout's Roku channel will be available, here is how you will be able to sign up :


1. If you sign up using your Roku device, you will need to fill in your email address and set up a password.

2. Enter your Roku pin to validate your purchase

3. Now you will be logged in.

Where can I see which program I am currently following?

By logging-in to the homepage you will be taken to the program you are currently following by default.

How do I create an account?

Make sure you follow these steps:

  1. On the homepage screen, click on the button on the top right corner, choose the option START YOUR FREE TRIAL NOW (not SIGN IN).
  2. Enter the fields required in the form
  3. Click on SIGN UP
  4. A confirmation email will be sent to the email address you provided
  5. Click on the confirmation link
  6. Fill in your credit card details
  7. Your account has now been created!

Why should I choose LA Dance Workout?

LA Dance Workout is a unique platform where you will learn how to be a graceful doing workout.

Can I subscribe without a credit card?

No, you need a credit card to subscribe to an account.

You won't be charged until the end of your 10-day free trial.

If you cancel your membership during this period you won't be charged at the end of the 10 days.

I can't view all the workouts

You can only view the workouts if you sign up to LA Dance Workout.


You can sign up for a free 10-days trial, after which your credit card will be charged if you do not cancel your subscription.

Can I use it on my TV?

The Roku Version of LA Dance Workout is not available yet and will be enabled in the next few weeks.

If your TV has Roku OS, or you have a Roku-enabled device, then yes you will be. You will only have to download LA Dance Workout's channel on the Roku Channel Store. If you have a desktop subscription you will be able to link it to your Roku device and start dancing!

How does the 10-day free trial work?

You will be charged after a 10-day free trial.


You can cancel membership before this period ends so you won't be charged on the 10th day.


If you don't cancel your membership you will be charged on the credit card details you provided when you created your account at the end of the 10-day free trial.

Will I be charged if I enter my credit card details?

You won't be charged until the end of your 10-day free trial. If you cancel your membership during this period you won't be charged at all.