FAQ

Technical

I can’t log in to my account

If you're having trouble logging into your L.A. Dance Workout account, make sure you follow these steps:

  1. On the login screen, choose the option to log in
  2. Enter your email address or username
  3. Enter your password
  4. Click SIGN IN

To reset your password:

  1. On the homepage, click on SIGN IN in the top right corner
  2. Click on FORGOT MY PASSWORD
  3. Enter your email address to validate
  4. Go to your inbox where an email will have been sent, inviting you to reset your password
  5. Click on the link in the email
  6. Type in your new password
  7. If you do not receive your reset password email, check your spam/junk filters or try entering other email addresses you might have used when you signed up

I canceled my membership but I was charged anyway. How do I get a refund?

If you canceled your membership after the renewal date of your subscription, you will be charged for the next month per our terms of service. If you canceled your membership before the renewal date of your subscription and still have been charged in spite of this, please contact us by completing the form on Need Help page.

Why am I not hearing any sound?

Check your computer volume settings. Sometimes computers have multiple volume settings.

Check the audio hardware.

Are your speakers switched on?

Check if your headphones are fully inserted.

Check that your audio hardware is functioning properly.

To test this, try playing from an alternative source or device.

Check that all software is up to date including sound card drivers and browser updates.

The video isn’t playing properly.

  • Refresh your page
  • Check your internet connection
  • Close your browser and open it again
  • Check that your browser is up-to-date
  • If you still are experiencing issues, contact us here: ladanceworkout.com/help

Why haven't I received a confirmation email?

1. Check that your email address is correctly filled-in.
2. Check your spam/junk folders and settings on your mailbox.

I no longer have access to the email address I used to register

If you have changed the email address you registered with, and can't reset your password.

In this case, you will need to create a new account. If you have an active subscription, please contact us at contact@ladanceworkout.com